We're located in Canada - with our company being incorporated in Thornhill, Ontario and our main office being located in Toronto, Ontario.

We’ve been in business for more than 3 years now, and our CIC Rechargeable ClarityPros were our first ever model offered. Our BTE ClarityPros were introduced soon after—about 2 months later, to be exact!

Our shipping times range from 10-15 days after placing your order.

Our hearing devices are considered OTC (over-the-counter) hearing aids. They are a new category of hearing devices regulated by the FDA that people can buy directly without visiting a hearing health professional. These devices are intended to help adults with mild to moderate hearing loss.

Even though they aren't tuned by an audiologist, they do have many of the same functions you’d find in a prescription hearing aid, including crystal-clear audio and active background noise cancellation.

You’ll also find some features that most prescription hearing aids don’t have, such as adjustable volume, so that you’re able to set each hearing aid to exactly what you need.

If you want to learn more about OTC hearing aids, you can read our blog here.

Our hearing devices are meant for people with mild to moderate hearing loss (up to 70 dB of hearing loss). For anyone with severe or profound hearing loss, our hearing devices will unfortunately not be able to help.

You can try our hearing devices for 14 days, and if you're not fully satisfied with them, we'll refund you—guaranteed!

Plus, we're happy to offer a FREE 2-year warranty! Meaning if there's ever an issue with our hearing devices (for any reason whatsoever), we'll ship you a brand new pair of hearing devices—completely free for your first request. Further replacement requests under your warranty will be subject to a small fee.

On top of that, we're here to work with you! If our hearing devices don't work for you, we'll do our best to troubleshoot or find you a pair of hearing devices that work perfectly for you.

Great question! We actually offer different types of hearing aids, from CIC (completely in the canal) to BTE (behind the ear), in both rechargeable and battery-powered models.

You can check out all of the hearing aid models we offer here.